Return Policy

Last updated:

Returns and Exchanges

At Bryxemaroshralin, we want you to be completely satisfied with your purchase of stationery and craft supplies. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase
• Not damaged or altered in any way

Return Process

To initiate a return:

1. Contact us at writetous@bryxemaroshralin.world or call +61440130190 to request a return authorization
2. Package the item securely in its original packaging
3. Ship the item to our return address: 7B, Ground floor, 49/59 O'Riordan St, Alexandria NSW 2015, Australia
4. Wait for us to process your return

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. If you are returning an item due to our error, we will cover the return shipping costs.

Exchanges

If you need to exchange an item, please contact us first. We will guide you through the exchange process. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

• Personalized or custom-made items
• Items that have been used or opened
• Gift cards

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us.

Contact Us

If you have any questions about our return policy, please contact us at:

Email: writetous@bryxemaroshralin.world
Phone: +61440130190
Address: 7B, Ground floor, 49/59 O'Riordan St, Alexandria NSW 2015, Australia